Customer support
Outdoor e‑shopExample
Answers on delivery, stock and returns from the terms and conditions.
A platform for AI assistants
AI assistantsthat knowyour company
Renly is not a chatbot. It is a platform for building an AI assistant with a job role of its own — it draws on your knowledge, talks to your people, and hands the conversation to a colleague when it does not know.
- The Free package costs nothing
- Cancel at any time
- Servers in Germany (EU)
Write a message…
Built on proven language models
Renly supports models from OpenAI, Anthropic and Google Gemini. You pick the model separately for each assistant — we are not tied to a single vendor.
- OpenAI
- Anthropic
- Google Gemini
Example use cases
Service bookings
Car service chainExample
Handles free slots and what the customer should bring in for a repair.
Sales assistant
Estate agencyExample
Answers questions about listings and collects contacts after hours.
Internal policies
Manufacturing companyExample
Colleagues ask about holidays and travel expense forms.
Reception 24/7
HotelExample
Check‑in, parking and pets, in four languages.
Technical support
E‑learningExample
Explains course access and sorts out sign-in problems.
What changes
More than a chat window
Chat is only one of the channels. The assistant has a job role that defines what it knows, who it serves and where it stops.
A question on Friday at 9 pmThe customer waits until Monday
A question on Friday at 9 pmAn answer in seconds
Load on supportThe team answers what the FAQ already covers
Load on supportThe team only handles the hard cases
An enquiry after hoursA lost order
An enquiry after hoursA contact in the system by morning
Finished and in use
Features that work today
The list is deliberately short. It contains only what is deployed and working — not what we plan.
Answers only from what you give it
It admits when the answer is not in the Knowledge Base and offers a person instead of making something up. Under every answer you see the source it drew on.
You can claim a return within 24 months of delivery. The form is in the shop footer. Source: Terms and conditions, art. 7
I do not have that in my Knowledge Base, so I will not make it up. Let me put you in touch with a colleague.
Several languages
It answers in the language the visitor writes in. The Knowledge Base can stay in a single language.
Zásielka je od včera u kuriéra a doručenie čakajte v pondelok do 18:00. Sledovanie som vám poslal na e-mail z objednávky.
Your own widget styling
Assistant name, avatar, brand colour. The widget adapts to your site, not the other way round.
Hello, how can I help?
Handover to a live operator
When the assistant does not know, it hands the conversation to your team with the full context.
Assistant · answered 2 questions
Escalation · “I want to talk to a person”
Martina K. · took over the conversation
Ticket #2481 · opened from the conversation
Control over what it may say
System roles decide who changes the Knowledge Base. The assistant will not open forbidden topics.
Products, delivery, returns— allowed
Attachments and page context— allowed
Payment and sign-in details— not allowed
Legal and medical advice— not allowed
Support tickets from the chat
A conversation turns into a ticket, including what the assistant already tried.
It knows which page you are on
It has the context of the open page, so you do not answer the same thing twice.
Voice mode
The visitor speaks instead of typing. ElevenLabs handles the transcription.
Reports and answer ratings
What people ask about and how much it handled without a person.
Reports
You see what the assistant really does
How many conversations it handled without a person, what people ask about and which answers were rated inaccurate.
Illustrative figures — this is how the reports look in the Renly admin.Resolved without an operator+23 pp
71 %Conversations the assistant closed on its own.
AprMayJunJulAugSep
Conversations per month+16.7 %
1,284Total number of conversations started.
AprMayJunJulAugSep
Average first reply−0.4 s
3.0 sTime from the question to the first reply.
AprMayJunJulAugSep
Contacts captured+12 %
238Enquiries outside working hours.
AprMayJunJulAugSep
Conversations and the share resolved
ConversationsResolved without a person
How it works
Three steps to an assistant
The process is the same whether you are building an assistant for a shop or for internal HR.
01
Add your knowledge sources
Text, PDF, DOCX, TXT, Markdown or your website address. Renly reads the content, splits it up and turns it into the assistant’s Knowledge Base.
02
Set the role and the capabilities
Who it serves, the tone it speaks in, what it may and may not say, which language model it uses and when it should hand the conversation to a person.
03
Deploy it to a channel
One line of code starts the web chat on your domain. The assistant immediately sees which page the visitor is on.
Integrations
Connected to what you already have
Split honestly: what works today, and what is beyond the package — that we handle case by case.
Web chatOne line of code on your domain
Website addressReading pages into the Knowledge Base
PDF · DOCX · TXT · MDDocuments as a knowledge source
Voice modeThe visitor speaks, the assistant transcribes and answers out loud
Attachments and imagesThe visitor sends a document or a photo straight into the chat
GeolocationThe assistant knows where the visitor writes from
Scanning QR codesThe visitor scans a code right in the chat
Support ticketsThe conversation is written up as a ticket
On request
WordPressWe handle deployment case by case — get in touch
ShoptetWe handle deployment case by case — get in touch
Shopify · WooCommerceWe handle deployment case by case — get in touch
API · webhooksWe agree the scope around your system
Security and GDPR
We know exactly where your data is
This section sells nothing. It is here so you can check for yourself before the first call.
Servers in Germany
The platform runs in the Hetzner Online GmbH data centre in Falkenstein. Data does not leave the European Union, apart from the processors we name.
We do not train models on your data
We use language models through paid commercial APIs. The providers process the data solely to deliver the service and do not use it to train their models.
Encryption and access
All communication runs over HTTPS. Administrator passwords and sign-in tokens are stored only as hashes, and integration credentials are encrypted. The assistant may only answer on allowed domains.
Retention periods
Conversation transcripts for the duration of the contract, voice recordings 30 days at most by default, and a 7-day archive of Knowledge Base versions. You can request deletion of conversations at any time.
Sensitive data does not belong in the chat
Sensitive personal data, payment details and sign-in details do not belong in the chat. We say so in the terms and conditions and in the privacy policy.
This site tracks nothing
It uses no analytics and no tracking cookies. That is why you will not find a cookie banner here — there is nothing to consent to.
Packages
Choose by what the assistant has to handle
Every package contains everything from the one below it. The table lists only what is finished and working — not what we plan.
Offer: Starter for free with monthly billing until 31 December 2026.
How many customer questions do you expect per month?
1,000 questions per month · about 33 a day
This is an estimate: one visitor question is one AI answer, and actual usage depends on conversation length and the AI model you choose.
2 months free · save 17 %Prices are final, VAT included.
Free
One assistant and web chat to try Renly live.
Free
1 AI assistant5 knowledge sources
- About 100 AI answers per month
- Web chat on your website
Starter
The assistant learns from your documents and from your website URL.
24 €/ month · VAT included
290 € billed yearly · VAT included
2 AI assistants20 knowledge sources
- About 2,000 AI answers per month
- Learning from your website, attachments, multiple languages
Growth
Higher capacities and a more powerful model for growing traffic.
49 €/ month · VAT included
590 € billed yearly · VAT included
5 AI assistants100 knowledge sources
- About 4,000 AI answers per month
- More capable GPT-5 model
Most popularBusiness
Live operator, tickets and advanced analytics for team support.
82 €/ month · VAT included
990 € billed yearly · VAT included
10 AI assistants500 knowledge sources2 Live Chat operators
- About 8,000 AI answers per month
- Live Chat and advanced analytics
Professional
Extensive support and multiple websites with the full catalog of AI models.
165 €/ month · VAT included
1,990 € billed yearly · VAT included
25 AI assistants2,000 knowledge sources10 Live Chat operators
- About 14,000 AI answers per month
- Full catalogue of AI models
Enterprise
No product limits, including voice control and code scanning.
332 €/ month · VAT included
3,990 € billed yearly · VAT included
Unlimited assistantsUnlimited knowledge sourcesUnlimited operators
- About 28,000 AI answers per month
- Voice control and code scanning
What each package includes
| Feature | Free | Starter | Growth | Business | Professional | Enterprise |
|---|---|---|---|---|---|---|
| Limits | ||||||
| Počet používateľov firmy | 1 | 1 | 2 | 5 | 10 | unlimited |
| AI answers per month (approx.) | 100 | 2,000 | 4,000 | 8,000 | 14,000 | 28,000 |
| AI assistants | ||||||
| Basic settings (instructions, persona, tone, rules) | yes | yes | yes | yes | yes | yes |
| Custom assistant name | yes | yes | yes | yes | yes | yes |
| AI assistants | 1 | 1 | 1 | 2 | 5 | unlimited |
| Custom assistant avatar | — | yes | yes | yes | yes | yes |
| Answers in several languages | — | yes | yes | yes | yes | yes |
| Advanced settings (faster answers, conversation memory) | — | — | yes | yes | yes | yes |
| Brand colour | — | — | yes | yes | yes | yes |
| Sprievodca konverzáciou | — | — | yes | yes | yes | yes |
| Knowledge Base | ||||||
| Knowledge sources | 5 | 15 | 40 | 100 | 300 | unlimited |
| Manual knowledge refresh | — | yes | yes | yes | yes | yes |
| Learning from your website address | — | yes | yes | yes | yes | yes |
| Pages per website read | — | 50 | 150 | 500 | 1,500 | unlimited |
| Rozšírená Báza znalostí | — | — | — | yes | yes | yes |
| Automatická synchronizácia znalostí | — | — | — | yes | yes | yes |
| Web chat | ||||||
| Web chat | yes | yes | yes | yes | yes | yes |
| AI models | ||||||
| Available AI models | OpenAI / GPT-5 Mini, OpenAI / GPT-4o Mini | OpenAI / GPT-5 Mini, OpenAI / GPT-4o Mini, OpenAI / GPT-4.1 Mini, Google Gemini / Gemini 2.5 Flash, Google Gemini / Gemini 3.5 Flash-Lite, Google Gemini / Gemini 3.1 Flash-Lite, Anthropic / Claude Haiku 4.5 | OpenAI / GPT-5 Mini, OpenAI / GPT-4o Mini, OpenAI / GPT-4.1 Mini, Google Gemini / Gemini 2.5 Flash, Google Gemini / Gemini 3.5 Flash-Lite, Google Gemini / Gemini 3.1 Flash-Lite, Anthropic / Claude Haiku 4.5, OpenAI / GPT-5, OpenAI / GPT-5.2, OpenAI / GPT-5.6 Luna, OpenAI / GPT-4o, OpenAI / GPT-4.1, Google Gemini / Gemini 3.8 Flash, Google Gemini / Gemini 3.7 Flash, Google Gemini / Gemini 3.6 Flash, Google Gemini / Gemini 3.5 Flash, Google Gemini / Gemini 3.1 Pro Preview, Anthropic / Claude Sonnet 5 | OpenAI / GPT-5, OpenAI / GPT-5 Mini, OpenAI / GPT-4o Mini, OpenAI / GPT-4.1 Mini, Google Gemini / Gemini 2.5 Flash, Google Gemini / Gemini 3.5 Flash-Lite, Google Gemini / Gemini 3.1 Flash-Lite, Anthropic / Claude Haiku 4.5, OpenAI / GPT-5.2, OpenAI / GPT-5.6 Luna, OpenAI / GPT-4o, OpenAI / GPT-4.1, Google Gemini / Gemini 3.8 Flash, Google Gemini / Gemini 3.7 Flash, Google Gemini / Gemini 3.6 Flash, Google Gemini / Gemini 3.5 Flash, Google Gemini / Gemini 3.1 Pro Preview, Anthropic / Claude Sonnet 5, OpenAI / GPT-5.6 Sol, OpenAI / GPT-5.6 Terra, OpenAI / GPT-5.4, OpenAI / o1, OpenAI / o3-mini, Anthropic / Claude Opus 5, Anthropic / Claude Fable 5 | Anthropic / Claude Opus 4.8, OpenAI / GPT-5, OpenAI / GPT-5 Mini, OpenAI / GPT-4o Mini, OpenAI / GPT-4.1 Mini, Google Gemini / Gemini 2.5 Flash, Google Gemini / Gemini 3.5 Flash-Lite, Google Gemini / Gemini 3.1 Flash-Lite, Anthropic / Claude Haiku 4.5, OpenAI / GPT-5.2, OpenAI / GPT-5.6 Luna, OpenAI / GPT-4o, OpenAI / GPT-4.1, Google Gemini / Gemini 3.8 Flash, Google Gemini / Gemini 3.7 Flash, Google Gemini / Gemini 3.6 Flash, Google Gemini / Gemini 3.5 Flash, Google Gemini / Gemini 3.1 Pro Preview, Anthropic / Claude Sonnet 5, OpenAI / GPT-5.6 Sol, OpenAI / GPT-5.6 Terra, OpenAI / GPT-5.4, OpenAI / o1, OpenAI / o3-mini, Anthropic / Claude Opus 5, Anthropic / Claude Fable 5 | OpenAI / GPT-5 Mini, OpenAI / GPT-5, Anthropic / Claude Opus 4.8, Google Gemini / Gemini 2.5 Flash, Google Gemini / Gemini 2.5 Pro, OpenAI / GPT-4o Mini, OpenAI / GPT-4.1 Mini, Google Gemini / Gemini 3.5 Flash-Lite, Google Gemini / Gemini 3.1 Flash-Lite, Anthropic / Claude Haiku 4.5, OpenAI / GPT-5.2, OpenAI / GPT-5.6 Luna, OpenAI / GPT-4o, OpenAI / GPT-4.1, Google Gemini / Gemini 3.8 Flash, Google Gemini / Gemini 3.7 Flash, Google Gemini / Gemini 3.6 Flash, Google Gemini / Gemini 3.5 Flash, Google Gemini / Gemini 3.1 Pro Preview, Anthropic / Claude Sonnet 5, OpenAI / GPT-5.6 Sol, OpenAI / GPT-5.6 Terra, OpenAI / GPT-5.4, OpenAI / o1, OpenAI / o3-mini, Anthropic / Claude Opus 5, Anthropic / Claude Fable 5 |
| Analytics | ||||||
| Basic analytics (conversations, messages, feedback) | yes | yes | yes | yes | yes | yes |
| Answer ratings from visitors | — | yes | yes | yes | yes | yes |
| Advanced analytics (unanswered questions, Live Chat) | — | — | — | yes | yes | yes |
| General | ||||||
| Attachments from the visitor during a conversation | — | yes | yes | yes | yes | yes |
| Location shared by the visitor | — | yes | yes | yes | yes | yes |
| Context of the page the visitor is on | — | yes | yes | yes | yes | yes |
| Customer support tickets | — | — | yes | yes | yes | yes |
| Live Chat with an operator, workspace and teams | — | — | — | yes | yes | yes |
| Live Chat operators | — | — | — | 3 | 10 | unlimited |
| Scanning QR and barcodes | — | — | — | — | yes | yes |
| Voice control of the chat | — | — | — | — | yes | yes |
| Other | ||||||
| Firemné integrácie | — | — | — | yes | yes | yes |
| Úlohy | — | — | — | — | — | — |
| Úložisko príloh úloh (MB) | — | — | — | — | — | — |
| História úlohy | — | — | — | — | — | — |
| Notifications | ||||||
| Vlastná e-mailová doména | — | — | yes | yes | yes | yes |
| Počet vlastných e-mailových domén | — | — | 1 | 1 | 2 | 5 |
| Úprava e-mailov | — | — | — | — | yes | yes |
Need more AI answers?
Every paid package can buy extra capacity. Unlike the monthly allowance it carries over to the following months, and it is only used once the capacity from your package runs out.
AI answers
More assistant answers when the monthly capacity is not enough.
- AI answers Miniabout 500 AI answers9 € VAT included
- AI answers Plusabout 1,200 AI answers19 € VAT included
- AI answers Extraabout 3,500 AI answers49 € VAT included
- AI answers Maxiabout 8,000 AI answers99 € VAT included
- AI answers Ultraabout 18,000 AI answers199 € VAT included
Available from the Starter package upwards. Prices are final, VAT included.
Not sure which package fits you?
Tell us what the assistant should do and we will recommend the scope and the price.
Frequently asked questions
What people ask us most
A chatbot is a chat window. An assistant in Renly has a job role — it draws on the Knowledge Base you give it, it knows who it serves, and when it does not know, it hands the conversation to a person. Web chat is only one of its channels.
The assistant answers from the sources you attach and shows what it drew on under each answer. When the answer is not in the Knowledge Base, it says so and offers a person instead of inventing one. It will not open forbidden topics even if the visitor steers it there.
From the Knowledge Base you give it: hand-written text, PDF, DOCX, TXT, Markdown or your whole website address. Renly reads the content, splits it up and makes it available to the assistant. Knowledge Base versions are archived for 7 days.
From the Business package upwards it hands the conversation to a live operator and opens a support ticket with the full context — including what it already tried. The operator does not start from scratch.
Models from OpenAI, Anthropic and Google Gemini. You pick the model for each assistant separately — we are not tied to a single vendor. The catalogue available to you depends on the package.
With one line of script before the closing body tag. You style the widget with the assistant’s name, an avatar and your brand colour so it fits your site. From the Starter package the assistant also sees which page the visitor is on.
Yes. The assistant’s access to data is tied to that customer’s key and to the domains the chat is allowed to run on. The platform runs on servers in a data centre in Germany, and passwords and tokens are stored only as hashes.
Let us talk
Tell us what the assistant has to handle
We usually reply within one business day. If you tell us what the assistant should handle and who it is for, we can say straight away whether Renly can do it today.